My stay at the Four Points By Sheraton Munich Arabellapark was filled with frustration and disappointment. The cleanliness of my room left much to be desired, with hairs in the bathroom and a noticeable odor. On the brighter side, the breakfast offered a good variety, and the location was convenient for exploring Munich. though staff service was inconsistent and often unhelpful.
Rooms
5.0
The room was not properly cleaned, and the fridge was malfunctioning. I even found hairs in the bath upon arrival.
Service
5.0
The reception staff were friendly, yet often unresponsive. Problems took far too long to address, leading to a frustrating experience.
Location
6.0
Conveniently located near public transport, which made exploring the city easier. However, the surrounding area felt somewhat isolated.
Dining
7.0
The breakfast buffet was fantastic, with a wide range of options that catered well to different tastes.
Facilities
5.0
The common areas were spacious, yet the lack of effective management and cleanliness issues detracted from the experience.
Charlotte
United Kingdom,
January
2025
7.0/10
My stay at Four Points By Sheraton Munich Arabellapark was mostly wonderful, with friendly staff and a great breakfast that exceeded my expectations. However, the room could use some updates, particularly the bathroom fixtures, which were a bit outdated and caused some concerns during my stay. Overall, I appreciated the amenities and service but felt there were a few areas for improvement.
Rooms
7.0
The room was spacious with cozy armchairs and large windows, but I found the bathroom to be somewhat outdated, lacking proper ventilation and having sensitive temperature controls in the shower.
Service
10.0
The staff provided really good service, particularly Nina, who went above and beyond to ensure my comfort and satisfaction throughout my stay.
Location
8.0
The hotel is conveniently located near an U-bahn station, making it easy to explore Munich, though I found it a bit far from the city center.
Dining
9.0
The breakfast buffet was impressive with a wide variety of delicious options that catered to different tastes. I appreciated the quality and freshness of the food available.
Facilities
8.0
I enjoyed the lovely indoor pool and spa, although it was unfortunate that the steam room was out of order during my visit.
Theodore
United Kingdom,
October
2024
5.4/10
I had a mixed experience during my stay at Four Points by Sheraton Munich Arabellapark. While the views from the 22nd-floor lounge were lovely and the staff were generally pleasant, I encountered significant issues with the concierge's attitude and the overall cleanliness of the facilities. The pool area was pretty nice, but the spa setup felt awkward. Overall, it was a decent stay with some enjoyable aspects, but there were notable downsides.
Rooms
8.0
My room was comfortable, though the bathroom layout had a strange design with the toilet behind the door. However, the views from my room were amazing.
Service
5.0
Service varied; while some staff were attentive, the concierge was downright rude and unhelpful with requests.
Location
8.0
The hotel is conveniently located near a U-Bahn station, making it easy to explore downtown Munich, though it is situated in a business park area.
Dining
8.0
I enjoyed the breakfast options, which offered a good variety of hot and cold items; my favorite was the freshly made omelets.
Facilities
6.0
The spa and pool area are nice, with a beautiful view, though the spa layout was odd. The overall facilities seemed clean but could use some attention.